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Please contact customer service to verify if your order had been received.You will also receive an order confirmation via email after completing your order online or by phone.Enter your email address and order number to view the status of your order.

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We are unable to accept multiple payment methods for a single order through our website.

If you need to use more than one payment method, consider splitting the items you desire in to separate orders or purchase E-Gift Certificates.

An email address is required so that we may keep you informed on the status of your order.

Please recognize that your ISP or email client may have a filter that is preventing the email confirmation from getting through to you.

Please be sure to provide your exact billing address and phone number (the address and phone number your credit card issuer has on file).

Incorrect information will cause a delay in the processing time of your order.

A confirmation displaying an order number will appear on the checkout page immediately after your order is submitted.

If an order confirmation did not appear after the final submit button, we may have received your order, but communication from our server to your computer was interrupted.

For security reasons, we may contact you via email or phone requesting additional information to validate your order.

In order to guard against fraudulent activity, Goalie Monkey.com® must verify the bill to and ship to address.

All prices listed on Goalie are in US Dollars (USD).